Hey everyone! Today we have a guest post from an article we recently came across from Software Advice – the authority on business telephony systems – that gave some really helpful tips, enjoy!
by John Kinskey
Despite the fact that an automated phone greeting is often a potential customer’s first interaction with a company, many small business owners don’t take the steps needed to ensure they’re making the right first impression. Deciding what options to present to a caller, composing the greeting so that it’s concise and understandable and creating a polished recording is more than most know how to execute properly.
After almost 15 years as a small business owner of AccessDirect, a company that provides auto attendant phone systems, I’ve noticed one consistent desire in virtually all of our customers: they want their phone…