Finding a Scalable Product is Easy: How About Scalable Customer Service?

By: Brett Chandrasekhar This morning, it was announced that Vocalocity is being acquired by Vonage for $130 million. This is the latest development in the VoIP industry since RingCentral went public late last month. Vonage CEO Mark Lefar commented “Vocalocity accelerates our entry with a comprehensive, high-quality product suite and scalable platform. In addition, Vocalocity’s […]

Businesses With VoIP Systems Come Out Victorious After Sandy

Even though the destructive efforts of Hurricane Sandy are over a month behind us, many businesses are still picking up the pieces. While some businesses were completely destroyed, having to start over from square one, many of those who weren’t destroyed suffered incredible damage that has affected their profits. One of the problems Sandy caused […]