VoIP Buying Guide and Tips

You’ve been trying to decide what phone solution is best for your business and have made the decision to go with VoIP. Congrats! You’ve made it over one hurdle. But there’s a lot of companies out there, and unless you’re super tech-savvy it can be hard to know what exactly to look for. Plus, honestly, […]

Internet Expansion – A Blessing for Small Business

Since its commercial expansion in the 1990s, the Internet has continued to be adopted by consumers and businesses alike. Because of its usefulness and desirability, it has even become the subject of proposals for universal service more recently. Almost every day we see providers extend the range of internet service. Last Wednesday, AT&T installed fiber […]

Finding a Scalable Product is Easy: How About Scalable Customer Service?

By: Brett Chandrasekhar This morning, it was announced that Vocalocity is being acquired by Vonage for $130 million. This is the latest development in the VoIP industry since RingCentral went public late last month. Vonage CEO Mark Lefar commented “Vocalocity accelerates our entry with a comprehensive, high-quality product suite and scalable platform. In addition, Vocalocity’s […]

Featured Features – Week 5

This week marks the conclusion of our Featured Features series. I hope that you have enjoyed it or at the very least, learned something new. I’ve saved my favorite features for last. These four features (plus a bonus feature!) give you the ability to stay connected to your customers no matter where you are. Gotta […]

Featured Features – Week 4

Welcome back to another week of our series Featured Features. Last week I covered Extension Dialing, Call Transfer, Call Group, and Call Queue. Today I will be going over Call Monitoring, Conference Bridging, Intercom, and Paging. You may notice that other companies may charge extra for some of these features. With Telonium they are just […]

Featured Features – Week 3

I hope you have been enjoying our blog series, Featured Features. If you’ve missed the past couple posts, don’t forget to check them out. So far I’ve gone over six of Telonium’s features: Auto Attendant, Custom Greetings, Music on Hold, Dial-by-Name Directory, Individual Voicemail, and Time-Based Routing. Now, I’m moving on to features that assist […]

Featured Features – Week 2

We are now in the second week of our new blog series – Featured Features. If you missed last week’s post, then make sure to go check it out! Each week I’ll be going over a couple of Telonium’s features, giving detailed explanations and expert tips. In week one I went over Auto Attendant, Custom […]

Featured Features – Week 1

Today marks the beginning of a new series on the Telonium Blog – Featured Features. Try saying that five times fast. Sorry, couldn’t help myself. Each week I plan on highlighting a couple of Telonium’s features. I will give detailed explanations, general guidelines for using the features and helpful tips for getting the most out […]

How to Sound Like a Fortune 500 Company With Your Company’s Auto Attendant

Hey everyone! Today we have a guest post from an article we recently came across from Software Advice – the authority on business telephony systems – that gave some really helpful tips, enjoy!   by John Kinskey Despite the fact that an automated phone greeting is often a potential customer’s first interaction with a company, many small business […]