What’s the difference between a virtual extension and regular extension?

Regular extensions give you all the functionality of a business phone system, including unlimited local and long distance, unlimited concurrent calls, and a fully-featured phone system.

Virtual extensions rely on an external phone, such as a cell phone or home phone, and are usually less expensive than regular ones. This is because virtual extensions allow you to receive unlimited inbound calls, but not make outbound calls. These are primarily useful for someone like a real estate agent or an outside sales rep since they’re often out of the office but don’t want to miss any important calls. With a virtual extension, calls that are coming in to their work number can be easily transferred to a cell phone.