Patients Reach Your Front Desk, Not a Busy Signal
A phone system built around your front desk: calls ring everyone who can answer, appointment and billing calls go to the right person, and after-hours callers hear your hours and leave a voicemail you get by email.
Why Dental Offices Choose Telonium
Front Desk Call Groups
Ring the front desk and the office manager at once, so the next patient always gets through.
Press 1 for Appointments
An auto attendant sends scheduling, billing and emergencies where they belong.
After-Hours Handling
Your hours and an emergency option play automatically when the office is closed.
Fax Without the Machine
Business faxes arrive as PDFs in your inbox.
Text Patients from Your Office Number
Send and receive texts on your office number in the Telonium app, after a one-time texting registration.
E911 for Every Phone
Each phone’s registered address goes with a 911 call while the phone is online; see our 911 limits.
A Typical Setup
A 6-Person Dental Office
- 1Greeting. “Thanks for calling Bright Smile Dental. Press 1 for appointments, 2 for billing.”
- 2Appointments. Rings the front desk group: both receptionists and the office manager at once.
- 3Billing. Rings the billing coordinator, then voicemail sent to email.
- 4After hours and holidays. Your hours and the on-call dentist’s number, then a voicemail.
- 5Faxes. Supplier and business faxes arrive as PDFs in the shared inbox (not for patient health information); virtual fax is an add-on.
Questions About Telonium for Dental Offices
Can we keep our office number?
Yes. Check it on our Keep your number page; you sign the porting authorization online.
Do we need new phones?
No. Use the Telonium app on your computers, or desk phones that arrive set up.
What do callers hear when we’re closed for a holiday?
Set the holiday’s dates once with holiday hours, and callers hear your holiday greeting and can leave a voicemail.
Can the front desk see who called while they were busy?
Yes. The call log shows every missed call with the caller’s number, so you can call back.
Is Telonium HIPAA compliant?
No. Telonium doesn’t sign HIPAA business associate agreements, and voicemail and faxes are delivered by regular email without encryption in transit. Use it for your office’s calls, not to send or store patients’ protected health information, and keep that in your HIPAA-compliant systems.
How much does it cost for our office?
Each user is one monthly price with unlimited calling in the lower 48 states and parts of Canada; see the typical setup above or the pricing page.
Set Up Your Business Phone System Today
Pick your numbers, keep the ones you have, and add your team. Sign up online in about ten minutes; we usually approve accounts within one business day.