Customers, Parts and Tow Calls, Each to the Right Person
Repair shops, body shops and tire centers: service calls ring your service writers, parts suppliers reach the parts desk, and the owner answers the shop line from the bay or home.
Why Auto Repair Shops Choose Telonium
Press 1 for Service, 2 for Parts
Keep supplier calls out of the customer line.
Ring Every Service Writer
A call group rings the front counter at once.
A Queue, Not a Busy Signal
Customers wait with music on busy mornings.
The Shop Line on Your Mobile
Answer from the bay, the lot or home with the Telonium app.
Voicemail to Email
After-hours messages are waiting when you open.
Hear It Over the Noise
A loud ringer or overhead speaker rings through the whole shop, and can page someone to pick up.
A Typical Setup
A Repair Shop with 2 Service Writers, a Parts Desk and the Owner
- 1Greeting. “Press 1 for service, 2 for parts, 3 for the status of your car.”
- 2Service. Rings both service writers at once; a queue holds callers when they’re busy.
- 3Parts. Rings the parts desk directly, so suppliers aren’t stuck in the customer line.
- 4Owner. Answers the shop number on the Telonium app from the bay or home.
- 5Closed. Voicemail sent to email, with your hours for tomorrow.
Questions About Telonium for Auto Repair Shops
Can parts calls go straight to the parts desk?
Yes. Give the parts desk its own menu option or its own number.
Will we hear the phone in a loud shop?
Yes. Add a loud ringer or an overhead speaker that rings through the whole shop when a call comes in, and can page someone to pick up. We sell them and configure them for your phone system remotely; you mount and connect them in your shop (an electrician or your IT person can help). Call us to pick the right one for your space. At the counter, desk phones work with headsets, and the app works with any Bluetooth headset on your mobile.
Can I keep my shop number?
Yes. Most numbers can move; check yours on our Keep your number page.
What if the internet goes down?
Calls go to a backup number you choose, such as your mobile.
Set Up Your Business Phone System Today
Pick your numbers, keep the ones you have, and add your team. Sign up online in about ten minutes; we usually approve accounts within one business day.