Do You Support 911 Emergency Services?

Yes, with limits. Telonium supports E911: the street address, including the suite or floor, that you register for each phone is sent to 911 with the call, as RAY BAUM’s Act requires. Desk phones use the address you give them; people using the app can use your office location or set where they are working, so keep it current.

911 works only while the phone or app has power and an internet connection and is connected to Telonium, its address is registered in the portal, and your account is active. It doesn’t work during a power or internet outage or outside the US. Keep a mobile phone or another line for emergencies. See section 12 of our terms of service.