How Do I Cancel My Service?

There is no long-term contract, so you can cancel any time. An administrator on your account requests cancellation in the customer portal at my.telonium.com (or emails support@telonium.com); we don’t take cancellations by phone. It takes effect at the end of your billing period, or on an earlier date you choose at least 72 hours out. There is no prorated refund for the unused part of the month. Want to keep your numbers? Have your new provider move them before your cancellation takes effect: once it does, numbers left on the account are released, and voicemail, faxes and call recordings are permanently deleted, so download anything you want to keep first. See section 2 of our terms of service.